Harriford Exterior Restoration

Name: Annie White
Rating: 5
Review: Quick takeaways in case you don’t want to take the time to read the full review: Phenomenal communication. No pressure sales pitch. Knows his stuff, and was quick to make recommendations for things that he didn’t know. Answered all questions. Spectacular customer service. Great price. Quality products and installation. 50 year transferrable warranty!Brandon Harriford with Harriford Exterior Restoration was recommended to me by a friend and real estate agent, and I could not be more pleased with the entire process from initial meeting to completion!We moved into our new house this summer knowing that the roof was in need of help, and scheduled a time for Brandon to take a look. I explained that we were hoping to extend the life of the roof by a couple of years if possible before we did a full replacement as we were hoping to pop the roof up to gain some additional usable space but didn’t want to undertake that project immediately after moving in. Brandon took that information, and provided us with estimates for both repairing the immediate needs (which also included replacing 4 badly damaged skylights) and also for replacing everything without any pressure to choose one option or another. He answered all of my questions (and I had a lot!) patiently and professionally. All of my calls were returned the same day, or immediately on the next business day (and he often responded over the weekend and evenings as well). I had wanted to talk with another company to get an estimate on the pop up before making a decision, and he was patient, checking in every few days to see if I had any additional questions, and was patient as I explained that we were looking at our options including another estimate (which was significantly higher). Mother nature took it upon herself to help us with the decision as we started getting the heavy rains, and suddenly had water coming into the house over the weekend. I immediately contacted Brandon to let him know that we wanted to move forward with the full roof replacement, skylight replacement and repairs to the gutters. Brandon was able to order all of the materials and follow up with me the next business day to give me an estimate on how soon the materials would arrive, and prioritized our scheduling knowing that we were having active leaks into the house. On the scheduled day, the crew arrived a few minutes earlier than he had indicated, were polite and friendly, and worked diligently throughout the day until some unexpected rain popped up at which point, they tarped everything, and communicated the plan for returning the next morning. They arrived early on the second day as well and worked throughout the day to complete the roof, the installation of the new skylights, and repair the gutters. They did a fabulous job of cleaning up (including inside of the house under the new skylights), and communicated with me throughout the day as I wasn’t home for the second day. Brandon then checked in with me to make sure I was happy, sent photos of the roof so that I could have the birds eye view of it without climbing on it myself before sending the final bill and forwarding over all of the warranty information.I am impressed and pleased with the entire process and would highly recommend Brandon and Harriford Exterior Restoration without reservation to anyone needing roofing or skylight installation or repairs.
Date: 3 years ago